1.1This Privacy Policy applies to the sites and apps where it appears.

This Policy describes how we treat personal information we collect. This includes on our websites or in our apps.

Please read this Policy carefully. By giving us information or using our websites, you will be agreeing with this Policy.

2.1We collect information from and about you.

We collect contact information. We might collect your name and street address. We might also collect your phone number or email.

We collect payment and billing information. We collect your credit card number and zip code or postal code when you buy a ticket.

We collect information you post. We collect information you post in a public space on our website or on a third-party social media site.

We collect demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.

We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location or your device’s unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.

3.1We collect information in different ways.

We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.

We use common tracking technologies.

We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:

  • To recognize new or past customers.

  • To improve our website.

  • To serve you with advertising content in which we think you will be interested. To do so, we or our business partners may observe your behaviors over time on this website and across third party websites. We may also collect information about your browsing history.

  • To better understand the interests of our customers and our website visitors.

4.1You can control tracking tools.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

If you block cookies on your browser, certain features on our sites may not work.

Some ads may be served based on tracking.

We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies’ sites. These ads may be based on your activities on our websites or on third party sites.

5.1 You can opt-out of online behavioral advertising.

To opt out of having your online behavioral advertising, click here.

We use information as disclosed and described below:

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. When you subscribe to our email list or fill out a form on our website, you agree that we collect your personal information for the purpose of contacting you through electronic messages via MailChimp. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter. You can unsubscribe from our messages at any time by clicking the unsubscribe link provided at the bottom of every email. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.

We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law.

6.1We may share information with third parties.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States or Canada.

We will share information with our business partners. This may include a third party who provides or sponsors an event, or who operates a venue where an event is being held . Our partners use the information we give them as described in their privacy policies. You should read those policies to learn how they treat your information.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will update this policy accordingly in this instance, please be sure to periodically check this policy.

7.1You have certain choices.

You can opt out of receiving our marketing emails. All of our marketing communications will have an unsubscribe info contained within. To stop receiving our promotional emails, click or follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders or send you order confirmations.

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions.

8.1You can control tracking tools.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone.

9.1These sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy.

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.

We keep your information only for as long as necessary. This includes as long as we need it to complete a transaction, or to do the things described in this policy.

10.1We may link to third party sites or services we don’t control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

11.1Users of sites in the European Economic Area

As an EU/EEA data subject, you have the right to know what personal information is being collected from you, for what purposes and how it is being processed. We keep your personal information as long as needed to provide you with the information you requested with your subscription. You have the right to rectification and erasure of personal information, as well as the right to restrict processing of your personal data. If you wish to exercise any of your rights under the GDPR, please contact us at

To be able to provide the information and services you requested, we share your personal information with trusted third parties such as email service providers, IT service providers, ticketing services, marketing, and advertising agencies. Some of our providers operate outside of the EU/EEA. In these cases, your data is transferred securely to third countries.

12.1What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will also post an updated copy on our website. Please check our site periodically for updates.

13.1TGPrintshop Refund and Returns Policy

Below is our policy for refunds and returns for all of our services. We generally hold a ‘no refunds’ policy, as costs of each order are already incurred once the order has been placed. However, we do respect every client’s individual situation, and try to make as many exceptions as possible. Please use the below information as a guide, and do not hesitate to contact our team of account managers or customer service representatives if you have any queries. We are always here to help.

14.1Refund and returns for TGPrintshop Printing and Ticketing services:

Custom-designed products: Once the proof is approved and accepted in writing by the client, we do not offer refunds or returns on custom-designed orders.

Stock products: Once the payment is processed and the order has shipped (within 1 business day of the order placement), we do not offer returns or refunds on stock orders.